Order policy

About the store

I illustrate and design the works and give the option to order them on printed products

The store works with Printful services, which provides print on demage services. The website is connected with a woocommerce system which is connected via API technology to the Printful website.

When will I get my order? 
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time  depends on your location, but can be estimated as follows: 

● USA: 3–25 business days

● Europe: 6–25 business days

● Australia: 2–25 business days

● Japan: 4–25 business days

● International: 10–25 business days

Covid-19​ When will I get my order? 
Our fulfillment times [for all products/t-shirts/phone cases/etc.] may be longer than usual and may  continue to increase until things get back to normal. We’re seeing delays in our supply chain,  including distributors and shipping carriers as the entire industry is grappling with challenges. 

Shipments from US Shipments from EU 
DTG2-25 days2-25 days
All-over print2-25 days2-25 days
Embroidery2-25 days2-25 days
Sublimation2-25 days2-25 days
Postcards2-25 days2-25 days
Wall art2-25 days2-25 days
Stickers2-20 days2-20 days

Where will my order ship from? 
We work with an on-demand order fulfillment company with facilities worldwide! 

My order should be here by now, but I still don’t have it. What should I do? 
Before getting in touch with us, please help us out by doing the following: 

  • Check your shipping confirmation email for any mistakes in the delivery address
  • Ask your local post office if they have your package
  • Stop by your neighbors in case the courier left the package with them

How are your products made? 
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on  where you are, your orders are printed and shipped from the facility that can do it most efficiently! 

How do I track my order? 
You’ll receive a tracking link via email when your order ships out. If you have any questions about  your tracking or shipment, drop us a line at [email protected] 

I received a wrong/damaged product, what should I do? 
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you  quickly, please email us at [email protected] within a weeks’ time with photos of the  damaged product, your order number, and any other details you may have about your order.  We’ll get back to you with a resolution as soon as possible! 

What’s your return policy? 
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let  us know by contacting us at [email protected] 

Do you offer refunds? 
Refunds are only offered to customers that receive the wrong items or damaged items. If any of  these apply, please contact us at [insert your support email here] with photos of wrong/damaged  items and we’ll sort that out for you. 

Can I exchange an item for a different size/color? 
At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our  sizing charts—we have one for every item listed on our store, in the product description section.  Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let  us know at [insert your support email here] within a week after receiving your order. Include your  order number and photos of the mislabeled item, and we’ll send you a new one, or issue a  refund!